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Shipping / Returns / Exchanges

Shipping Information

 

All domestic shipping within Canada and the US is free of charge. We ship all Canadian and US orders via Canada Post and UPS.

There will be a $50 CAD flat shipping charge for garments shipping internationally. Please note that customers are responsible for paying any international duties/taxes for their shipment. 

Shipping times vary dependent on location.

 

Returns / Exchanges

 

If for any reason you would like to return or exchange your merchandise, you may do so within 14 days of receiving your order. Products must be in the brand-new condition you received them  (e.g. no pet hair, stains, odours, etc.), no exceptions, with tags still attached and in the original box and/or packaging. Exchanges are free. All returns will be charged a $25 restocking fee. Any duties/taxes/fees for a return must be covered by the customer before shipping back the package.

Please e-mail us at support@wullyouterwear.com in order to initiate your exchange or return process with a note about the reason for your exchange or return.

We recommend customers receive a tracking number when sending back items, as we cannot guarantee that we will receive your returned item.

Once your return is received and inspected, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.

Please allow 7 business days upon receipt of your returned goods for your request to be processed. Thank you.

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